Will UK electrical goods work here in Zimbabwe?
Yes! We both have a 220 –240 volt domestic supply & even the fitted plugs will fit your sockets!
How long will it take for items to arrive?
Dependant on the supplier’s delivery schedules. Our aim is to receive all goods within seven days from purchase date. Transit time from our shipper’s warehouse is 7-8 days to Harare. For other areas outside Harare you will be looking at 10-12 days.
What does it cost to send goods to Zimbabwe?
We offer a freight service at a rate of GBP 2.75 per kg to Harare Airport (This rate does not include duty/customs clearance), and GBP 6.45 to your door in Harare with GBP 35.00 delivery outside Harare(This rate is inclusive of all charges up to your door)
Can I specify a delivery date when ordering?
For some items you’ll be able to select a preferred delivery date when placing your order as long as the supplier is able to deliver it to our UK Warehouse at the time given and it falls within our already specified delivery schedules. (See Delivery Information) If, for any reason, we cannot meet your choice of delivery we will contact you to arrange an alternative delivery date as soon as the goods are ready to be dispatched or you can collect from our Harare office. Someone will need to be present at the time of delivery to sign for the item. See Delivery Information for more details.
How do I know if my order has been received?
Upon receipt of your order, an ‘Acknowledgement of Request’ email will be sent to you. This will inform you of the total amount payable to us prior to placing your order. Please print out this page for future reference. Once your payment has reached our Bank you will receive an ‘Acceptance of Order’ and confirming your order being placed with the relevant retailer(s) / supplier(s).
Can I add to an existing order?
You can add items to your order until you confirm by payment and therefore complete the order. Once the order is confirmed, you cannot add items to the same order. If you’d like to order additional items, then you would have to place a new order.
When will my order be delivered?
For most items the delivery dates available for your order will be 7 days from the time the order is delivered to our office address in the UK by your chosen supplier However if your chosen supplier delivers to our UK address in three days, you can expect to receive your orders within a total of 10 days inclusive. Please see Delivery Information for more details.
Do I have to be there to sign for delivery?
Yes. All deliveries require an adult (age 18 years+) to be present to accept and sign for them. This is simply to ensure the goods are
delivered and received correctly. If you cannot be present to sign for delivery, please remember that you can specify a different
delivery address while ordering and have your order delivered to your workplace, a neighbour’s, etc.?
Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every order you place through us. If for any reason, you are not completely
happy with your purchase, please see uk2zimbabwe.com Refunds and Returns policy.
Are receipts sent with deliveries?
The receipt is the address label on the parcel otherwise also know as the P.O.D. You will need this in case you wish to return goods. Please see uk2zimbabwe.com Refunds and Returns policy.
Can I order for ariport only, home delivery or pick up from the courier office in Harare?
Once you have found the products you are looking for and have added them to your request, you will be given the choice of ordering for airport only shipping, home delivery or pick-up from our office in Harare. If you would like some items to be delivered and others to be picked up from the office, please place two different orders and select the relevant service for each.
How do I use uk2zimbabwe.com?
Shopping online with uk2zimbabwe.com is straightforward and convenient Please see How to Order.
What is the minimum or maximum order I can place per transaction?
Whilst we would love everyone to be able to visit our site, there is a restriction of £100.00 (One hundred pounds)
minimum acceptable order per transaction and a maximum acceptable order per transaction of £2000.00 (Two thousand
pounds) or its equivalent in United States Dollars for individual purchasing. Any orders below the minimum transaction or above the
maximum transaction amount will be subject to a special request. uk2zimbabwe.com fully subscribes to the
Serious Organised Crime Agency's (SOCA) war against corruption and money laundering. Hence transactions on this site may be subject to SOCA's inspection from time to time.
What is service charge and how do you calculate it?
Service charge is the amount uk2zimbabwe.com charges you for carrying out the entire transaction (from point of order to delivery at your chosen address) on your behalf. It is calculated as a percentage of your total cost of purchase excluding shipping to your Harare address or the airport depending on your chosen service. The service charge is currently 12.5%* of the total cost of your purchase excluding shipping to Zimbabwe . This could be as low as 8% depending on order size/quantity and frequency of orders.
Please note that we do not charge any service charge on your shipping cost regardless of your user status.
* This is subject to change from time to time depending on economic realities and/or company policy. However you will be advised in time before any such change is affected.
Are my details secure?
Shopping through uk2zimbabwe.com is as secure as shopping in any store. Your personal details will be kept securely. Please note that in the interest of security, uk2zimbabwe.com will never ask for your full username or password via email, pop-ups, or for any purpose other than registering or placing an order on our website. See our Security and Privacy policy for more details on how to make online shopping secure.
How can I pay for my orders?
You can pay for your orders by depositing cash directly into our designated Barclays Bank. Account No : 20-61-51 13129721 (You may pay through any of their branches). You may also deposit a cheque in favour of Zambezi Freight Services Ltd. into our Bank Account quoted below. However, we will not recognize this as payment until we have access to the cleared funds. In the future, you will be able to pay online using acceptable and secure payment system.
If you are in Zimbabwe, you can easily & simply do an Internationl Funds Transfer. Simply ask your bank for more details. If you have friends or relatives in the UK might as well take advantage this and ask them to transfer money into our account whilst you reimburse them back home.
Will this site work on my browser?
You should be able to access this website using any browser but the user experience provided may be of a better
standard if using one of the following browser versions:
Internet Explorer 6,7 or 8
Safari
Mozilla Firefox 2 or 3
Google Chrome
Where can I get Customer Service details and opening hours?
For customer services, opening hours and addresses, please see the CONTACT page.
Are there goods I cannot order or transactions that uk2zimbabwe.com can not undertake on my behalf?
Yes. As a responsible online business, uk2zimbabwe.com does not and will not engage in activities contrary to the laws of the Zimbabwe or the United Kingdom. Hence we are not obligated to purchase on your behalf, especially for large scale or commercial purposes any of the goods enumerated in the list of prohibited goods (see list of prohibited goods for your Country of Residence). You are advised to check the customs website for your Country, for a comprehensive and up to date list, click here
uk2zimbabwe.com is not responsible for the content of external websites. This link will open a new window.
Furthermore, uk2zimbabwe.com is not obligated to undertake any transaction it does not consider will be in the interest of the Zambezi Freight Services Ltd, its subsidiaries or that is of a suspicious nature. In such instances, a transaction will be declined without stating the reason.